Important Questions
QUALITY HOME PRIVATE CARE
Important Questions to Ask Before Choosing a Care Agency

We have compiled the following questions that you should ask when it comes to choosing a care agency:
- Is the agency licensed as a Home Health Care Agency?
- Does the agency screen and select caregivers prior to the assignment?
- Who owns the agency and how long has it been in business?
- Does the agency hire their own caregiver’s verses independent contractors?
- Does the agency adhere to state and federal guidelines in employment practices, such as: withholding required taxes, providing workers compensation, conduct background and reference checks, conducts drug screening before and during hire?
- Does the agency develop and individualized care plan along with the client and the family?
- Does the agency have 24/7 on-call availability?
- Does the agency provide a registered nurse to supervise, monitor and make regular visits to the client’s home?
- Does the agency manage all payroll and employee related matters?
- How does the agency recruit their caregivers?
- Should a scheduling conflict occur, are there trained back-up caregivers?
- Can the agency provide references and a copy of their state license?
- Is the agency privately owned, is it a franchise or a national chain?
(Most of these questions are requirements for membership of the National Private Duty Association)
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