Important Questions

QUALITY HOME PRIVATE CARE

Important Questions to Ask Before Choosing a Care Agency

caregiver showing tablet to senior patient on her left while both sit on couch

We have compiled the following questions that you should ask when it comes to choosing a care agency:

Is the agency licensed as a Home Health Care Agency?
Does the agency screen and select caregivers prior to the assignment?
Who owns the agency and how long has it been in business?
Does the agency hire their own caregiver’s verses independent contractors?
Does the agency adhere to state and federal guidelines in employment practices, such as: withholding required taxes, providing workers compensation, conduct background and reference checks, conducts drug screening before and during hire?
Does the agency develop and individualized care plan along with the client and the family?
Does the agency have 24/7 on-call availability?
Does the agency provide a registered nurse to supervise, monitor and make regular visits to the client’s home?
Does the agency manage all payroll and employee related matters?
How does the agency recruit their caregivers?
Should a scheduling conflict occur, are there trained back-up caregivers?
Can the agency provide references and a copy of their state license?
Is the agency privately owned, is it a franchise or a national chain?

(Most of these questions are requirements for membership of the National Private Duty Association)

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Import Information Before Choosing A Care Agency

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Client Testimonials

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"I wanted to write and thank you for the wonderful care your staff gave to my husband during the final two weeks of his illness. They were just incredible and I can’t say enough good things about them. The care given was of the highest quality and each one did everything in their power to make my husband comfortable.”

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"The aides didn’t forget me either. When they were not required to be with my husband, they looked after me too. One cooked breakfast for me on Saturday (what a special treat after so many months of taking care of my husband myself); one made my bed for me if I didn’t have time in the morning; one let my poodles out each day and I could go on and on. You have a staff of very caring, special people.”

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"Without the care of dedicated and loyal workers my husband and I would not have been able to stay together.”

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"We have had a very positive experience using Barr Private Care for the care of my Father these past 16-17 months. The performance of your employee has been outstanding. Words really cannot adequately describe the level of excellent service your caregiver required of herself in relation to her client. She is kind, considerate, outgoing, and she always holds the clients condition, care, and status as top priority.”

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"I would like to express how pleased we were with the care given to my mother by your group. Thanks to the staffing coordinator for all the scheduling work that at times, I am sure, was very difficult. The women who cared for my mother were so loving and giving. In a special way, they became a part of our family during our three-month vigil. The work that the caregivers do is a hard job but they gave our family a real sense of peace for we knew Mother was truly getting great care. Thanks to all of you for helping our family through a very hard situation.”

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"I appreciate and commend you and your staff for the respect you have shown my client. It reflects your overall commitment to the people you serve. Every person at Barr with whom I have spoken has presented a professional attitude with a willingness to provide the best services possible to your clients.”

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